Return & Refund Policy – EcoFlow Pakistan
At EcoFlow Pakistan, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we're here to help with a simple and transparent return and refund process.
Please read the following policy carefully before making a purchase.
Order Cancellation & Refund
Before Shipment
Customers may cancel their order before it has been shipped.
- Within 24 hours of placing the order: A full refund will be issued.
- After 24 hours but before shipment: The order may still be canceled; however, payment gateway transaction charges will be deducted from the refund.
Important: Payment gateway transaction charges are non-refundable and will be deducted from the refund amount for cancellation requests made after 24 hours of placing the order.
After Shipment
Once an order has been shipped, it cannot be canceled. If the customer no longer wishes to keep the product, they must first accept delivery and then submit a return request.
Refunds for returned products will be processed only after:
- The product is received at the EcoFlow Pakistan warehouse.
- A Quality Control (QC) inspection confirms that the product is unused, undamaged, and returned with its original packaging and all accessories.
- The return is approved by the EcoFlow Pakistan support team.
Important: For approved returns after shipment, the refund will be processed after deducting the applicable payment gateway transaction charges and shipping & return charges. Original shipping charges, if any, are non-refundable.
If the product does not pass the QC inspection (e.g., it is used, damaged, incomplete, or missing accessories), EcoFlow Pakistan reserves the right to reject the return or apply an appropriate deduction based on the product's condition.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is unused and in its original condition.
- All original packaging, accessories, manuals, cables, and promotional items are included.
- The product has not been physically damaged or modified.
- Proof of purchase (invoice or order confirmation (From www.eco-flow.pk) is provided.
Returns requested after 7 days of delivery will not be accepted unless covered under the product warranty.
Non-Returnable Items
The following items cannot be returned:
- Products damaged due to misuse, negligence, accidents, or unauthorized repairs.
- Products with missing accessories or damaged original packaging.
- Products showing signs of use or installation.
- Clearance, promotional, or final-sale items unless they are defective.
- Gift cards or digital products.
Damaged, Defective, or Incorrect Products
If you receive:
- A damaged product
- A defective product
- The wrong item
- An item with missing parts
Please notify our customer support within 24 hours of delivery.
Kindly provide:
- Order number
- Photos or videos showing the issue
- Photos of the shipping carton and shipping label
After verification, EcoFlow Pakistan will provide one of the following:
- Free replacement
- Repair under warranty
- Full refund (where applicable)
Return Process
Step 1 – Contact Customer Support
Email our support team with:
- Order Number
- Invoice
- Reason for return
- Photos/videos (if applicable)
Email: support@ecoflow.pk (Replace with your official support email if different.)
Step 2 – Return Authorization
Our support team will review your request.
If approved, you will receive:
- Return Authorization (RA) Number
- Return instructions
- Warehouse return address
Please do not send any product without prior approval.
Unauthorized returns may be refused.
Step 3 – Ship the Product
Package the product securely with:
- Original packaging
- All accessories
- Copy of invoice
- RA Number clearly marked on the package
Return Shipping Charges
For Customer Change of Mind
The customer is responsible for:
- Return courier charges
- Payment gateway transaction charges (if applicable)
Original shipping charges are non-refundable.
For Incorrect, Damaged, or Defective Products
EcoFlow Pakistan will bear the return shipping cost and provide a replacement or refund after inspection.
Inspection
Once the returned product reaches our warehouse, it will be inspected within 3–5 business days.
If the return is approved, the refund or replacement process will begin.
Refunds
Approved refunds will be processed within 7–14 business days after inspection.
Refunds will be issued using the original payment method whenever possible.
Depending on your bank or payment provider, the amount may take additional time to appear in your account.
Warranty Claims
Products covered under the manufacturer's warranty should be claimed through our warranty support process.
Warranty claims are subject to EcoFlow's warranty terms and do not automatically qualify for refunds.
Important Notes
- Products must be returned in their original packaging.
- Backup any personal data before returning products.
- EcoFlow Pakistan is not responsible for customer data stored on returned devices.
- Products returned without authorization may be refused.
- EcoFlow Pakistan reserves the right to reject returns that do not meet this policy.
Contact Us
Customer Support
Email: support@ecoflow.pk
Phone: +92-XXX-XXXXXXX
Website: https://ecoflow.pk
Business Hours
Monday – Saturday
10:00 AM – 6:00 PM (Pakistan Standard Time)
Last Updated: July 2026