SHIPPING POLICY

Last Updated: 7 September 2026

This Shipping Policy explains how orders placed through our website are processed, dispatched, and delivered.

The website is operated by Consult Links (Pvt.) Ltd.

1. Delivery Across Pakistan

We provide delivery all over Pakistan through our designated courier/logistics partners.

Delivery availability and delivery time may vary for certain remote or difficult-to-access areas.

2. Standard Delivery Time

Our standard delivery timeframe is:

• Within City: Up to 24 hours

• Out of City: Up to 3 days

These are standard estimated delivery times under normal operating conditions.

Delivery timelines may be extended in case of strikes, heavy rain, natural disasters, road closures, severe weather, or other circumstances beyond our reasonable control.

3. Order Processing

Orders are processed after successful order placement and verification.

We may contact the customer to confirm the order, delivery address, or other information before dispatch.

Orders will normally be dispatched after processing and verification.

4. Delivery Charges

Applicable delivery/shipping charges will be displayed at checkout or communicated to the customer before the order is confirmed.

Delivery charges may vary depending on:

• Delivery location

• Order size or weight

• Promotional offers

• Courier charges

• Other applicable logistics requirements

5. Courier Delivery

Orders may be delivered through third-party courier/logistics partners selected by the Company.

The courier may contact the customer using the phone number provided with the order.

Customers are responsible for providing a correct and complete delivery address and an active contact number.

6. Delivery Delays

While we aim to meet our standard delivery times, delivery may be delayed due to circumstances beyond our reasonable control, including:

• Strikes

• Heavy rain

• Natural disasters

• Road closures

• Security restrictions

• Public holidays

• Courier operational issues

• Incorrect or incomplete delivery information

• Unusually high order volumes

• Other unforeseen circumstances

In such circumstances, the standard delivery timeframe may not apply.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, customer unavailability, or refusal to receive the parcel, additional delivery attempts or applicable charges may apply.

8. Parcel Inspection

Customers are encouraged to inspect the parcel at the time of delivery.

If the parcel appears visibly damaged, opened, or tampered with, customers should:

1. Take photographs/videos of the parcel.

2. Retain the packaging.

3. Contact our customer support team as soon as possible.

4. Report the issue preferably within 48 hours of delivery.

9. Damaged Products During Delivery

If a product is damaged during delivery, please report the issue within 48 hours of receiving the order.

We may request:

• Order number/invoice

• Delivery details

• Photographs/videos of the parcel

• Photographs/videos of the damaged product

• Packaging photographs

• Description of the issue

If the damage is verified as transit-related, the Company will arrange an appropriate resolution in accordance with our Return & Refund Policy.

No logistics/return shipping cost will be charged to the customer for a verified transit-damage claim.

10. Wrong or Missing Items

If you receive a wrong product, wrong model, or missing item, please contact us as soon as possible and preferably within 48 hours of delivery.

After verification, we may arrange replacement, return, or another appropriate resolution.

Where the error is confirmed to be from our side, the applicable return/re-delivery logistics cost will be borne by the Company.

11. Failed Delivery

If delivery cannot be completed because the customer is unavailable, provides incorrect information, refuses the parcel, or otherwise prevents delivery, the courier may make another delivery attempt subject to its procedures.

If the parcel is returned to us because of a customer-related delivery failure, additional shipping charges may apply for re-dispatch.

12. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable Return & Refund Policy.

13. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update through the contact information provided when placing the order.

Tracking information may take some time to update after the parcel has been handed over to the courier.

14. Force Majeure

The Company shall not be responsible for delivery delays caused by circumstances beyond its reasonable control, including strikes, heavy rain, natural disasters, road closures, government restrictions, security conditions, courier disruptions, or other unforeseen events.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery operations, courier arrangements, delivery areas, or business requirements.

The latest version will be published on our website.

16. Contact Us

Consult Links (Pvt.) Ltd.

For questions regarding shipping, delivery, damaged parcels, missing items, or order status, please contact our customer support team through the contact details provided on our website.

Please keep your order number/invoice available when contacting us.